WFM Team Lead

Gratitude Inc

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1 month ago

WFM Team Lead

2-3 Year(s)

Davao

Job Description

Key Skills

Leadership Team Leader WFM Team Leader Leadership & Management Skills managerial experience/leadership experience Strong stakeholder influence across senior business leaders

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Leads the Workforce Management team to ensure accurate forecasting, scheduling, and real-time management aligned with operational goals.

Key Responsibilities:
•Oversee RTA, scheduling, and forecasting functions
•Drie team performance, coaching, and development
•Partner with Operations on workforce strategies
•Analyze trends and implement process improvements

Basic Qualifications:
•At least 2–3 years WFM experience with 1 year in a leadership role in BPO
•Strong leadership and stakeholder management skills
•Advanced Excel and reporting skills
•Experience in end-to-end WFM functions

*Please answer this pre-screening question and send as a comment in the comments section.

Pre-Screening Notes

Educational Attainment:
Years of Experience in WFM BPO Setting:
Years of Experience in Leadership BPO Setting:
WFM Tools Used:
Last Drawn Salary:
Expected Salary:

***Note: Former Teleperformance employees are not eligible for rehire—whether directly or through a third party.***

Role

Corporate Planning/Strategy Manager

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Non-Voice

Functional Area

Corporate Planning / Consulting / Strategy

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