WFM Team Lead
Gratitude IncWFM Team Lead
Job Description
Key Skills
0 candidate(s) have already applied for this Job. Apply now
Job Title: WFM Team Lead
Work Location: Davao
Work Setup & Schedule: Onsite/Shifting schedule
Salary: 35k
HC:1
***Note: Former Teleperformance employees are not eligible for rehire—whether directly or through a third party.***
Overview:
Leads the Workforce Management team to ensure accurate forecasting, scheduling, and real-time management aligned with operational goals.
Key Responsibilities:
•Oversee RTA, scheduling, and forecasting functions
•Drie team performance, coaching, and development
•Partner with Operations on workforce strategies
•Analyze trends and implement process improvements
Basic Qualifications:
•At least 2–3 years WFM experience with 1 year in a leadership role in BPO
•Strong leadership and stakeholder management skills
•Advanced Excel and reporting skills
•Experience in end-to-end WFM functions
Pre-Screening Notes
Educational Attainment:
Years of Experience in WFM BPO Setting:
Years of Experience in Leadership BPO Setting:
WFM Tools Used:
Last Drawn Salary:
Expected Salary:
Role
WFM
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
3 - 5 Year(s)
₱ 65 - ₱ 200K p.m
Manila, Philippines
Exl QC -CSR dayshift account
Gratitude Inc2 - 32 Year(s)
₱ 20 - ₱ 25K p.m
Manila, Philippines
HIRING FOR USRN TRAINER (HYBRID)
Gratitude Inc2 - 30 Year(s)
Confidential
Manila, Philippines
CSR -Healthcare Account -Alldigitech Company
Gratitude Inc0 - 17 Year(s)
₱ 20 - ₱ 30K p.m
Manila, Philippines
US Registered Nurse (Non-Voice)
Gratitude Inc1 - 11 Year(s)
₱ 55 - ₱ 125K p.m
Manila, Philippines
Manager, pre-sales & solutions - service desk
Gratitude Inc5 - 10 Year(s)
Confidential
Manila, Philippines
CUSTOMER SERVICE REPRESENTATIVE
Gratitude Inc0 - 1 Year(s)
Confidential
Manila, Philippines
ASSOCIATE DIRECTOR, QUALITY Account: Healthcare Domain
Gratitude Inc10 - 15 Year(s)
₱ 100 - ₱ 180K p.m
Manila, Philippines
PORTFOLIO ANALYST HYBRID MANILA
Gratitude Inc5 - 24 Year(s)
₱ 80 - ₱ 85K p.m
Manila, Philippines
CUSTOMER SERVICE REPRESENTATIVE
Gratitude Inc0 - 1 Year(s)
₱ 26 - ₱ 30K p.m
Manila, Philippines