WFM Team Lead-Teleperformance Davao
Gratitude IncWFM Team Lead-Teleperformance Davao
Job Description
Key Skills
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Job Title:WFM Team Lead
*Work Location: Davao
*Work Setup and Schedule:* Onsite / Shifting schedule
*Salary:* 35k
*Overview:*
Leads the Workforce Management team to ensure accurate forecasting, scheduling, and real-time management aligned with operational goals.
*Key Responsibilities:*
- Oversee RTA, scheduling, and forecasting functions
- Drive team performance, coaching, and development
- Partner with Operations on workforce strategies
- Analyze trends and implement process improvements
*Basic Qualifications:*
- At least 2–3 years WFM experience with 1 year in a leadership role in BPO
- Strong leadership and stakeholder management skills
- Advanced Excel and reporting skills
- Experience in end-to-end WFM functions
Role
Account Manager
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
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