Workforce Management (WFM) Team Lead

Gratitude Inc

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2 months ago

Workforce Management (WFM) Team Lead

2-3 Year(s)

₱ 30 - ₱ 35K p.m

Manila (Eastwood quezon city)

Job Description

Key Skills

Scheduling WFM tools BPO industry WFM Team Leader RTA tool

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Job Title: WFM Team Lead

Work Location: Davao

Work Setup & Schedule: Onsite/Shifting schedule

Overview:

Leads the Workforce Management team to ensure accurate forecasting, scheduling, and real-time management aligned with operational goals.

Key Responsibilities:
•Oversee RTA, scheduling, and forecasting functions
•Drie team performance, coaching, and development
•Partner with Operations on workforce strategies
•Analyze trends and implement process improvements

Basic Qualifications:
•At least 2–3 years WFM experience with 1 year in a leadership role in BPO
•Strong leadership and stakeholder management skills
•Advanced Excel and reporting skills
•Experience in end-to-end WFM functions

Role

WFM

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Isaac Love

Recruiter - Gratitude Inc

NA, nigeria

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