UK Collection Specialist | Virtual Process (Quezon City)

Nezda Technologies

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5 days ago

UK Collection Specialist | Virtual Process (Quezon City)

1-3 Year(s)

30 - 40 Thousand p.m

Manila (Eastwood quezon city, Bridgetown quezon City)

Job Description

Key Skills

Negotiating Skill CSR collections experience loan or financial services experience

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UK Collections Specialist | Onsite (Quezon City)

Location: Eton Centris, Quezon City

Work Setup: 100% Onsite | Graveyard Shift (UK Time, Shifting Schedule)

Salary Package: Up to ₱31,000 salary package (negotiable based on previous pay)

Job Summary:

We are hiring experienced UK Collections Specialists to join our team. The role involves handling collections for UK-based accounts, engaging with customers to resolve outstanding balances while maintaining compliance and professionalism. This is a great opportunity for candidates with a background in finance or collections who are looking to grow their career in the BPO industry.

Key Responsibilities:

Manage inbound and outbound collection calls for UK-based customers

Negotiate payment arrangements and resolve outstanding balances

Ensure compliance with UK collections regulations and company policies

Maintain accurate documentation of customer interactions

Deliver excellent customer service while meeting collection targets

Qualifications (NON-NEGOTIABLE):

College Graduate

Minimum of 1 year experience in banking, finance, or credit card collections for UK clients (e.g., motor/vehicle finance, asset finance, property or mortgage loans)

Strong negotiation and assertive communication skills

Knowledge of collections processes and handling international customers

Willing to work onsite in Quezon City on a graveyard/shifting schedule

Compensation and Benefits:

Salary package up to ₱31,000

Competitive allowances and performance incentives

Government-mandated benefits (SSS, PhilHealth, Pag-IBIG)

HMO + Dependent

Career growth and development opportunities

Recruitment Process:

Initial Interview (HR Interview)

SVAR Assessment (minimum score: 60)

Final Interview via MS Teams

Application Details:

Candidates will undergo a structured recruitment process, including assessments and interviews. Ensure readiness for both onsite and virtual steps.

Apply now and advance your career in the collections and financial services industry.

Role

Collections specialist

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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