Operations Director

Service First

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2 months ago

Operations Director

5-8 Year(s)

Job Description

Key Skills

Accounts Management Sales Financial Managment Lending Business Operations director

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Director – Loan Origination

ServiceFirst is a world-class call center and BPO with strategic locations around the globe providing an elevated Customer Experience to benefit our client’s businesses with exceptional customer engagement.

While our core business is to help our partners better serve their customers, ServiceFirst will also provide reduced labor and operational costs, a diversified footprint for business reliability, and an innovative entrepreneurial culture – all to attain corporate performance objectives as our partners trusted advisor and preferred business partner.

We need a Director of Loan Origination; you will be responsible for developing, overseeing, and managing the company’s strategic vision for loan origination/lending. Manages credit risk, interest rate risk, compliance risk, portfolio management, product development, service level expectations, and profitability.

Job Responsibilities:

The Director of Lending typically has a wide range of responsibilities, which can include:

Providing leadership to the lending department, overseeing all aspects of the lending process, and developing strategies to improve profitability.

Develops and maintains a comprehensive business continuity plan to safeguard lending operations and member service levels.

Contributes to corporate strategy in the areas of production, purchase, distribution, and supply chain to ensure that the company achieves its short and long-term objectives.

Develops and implement policies and procedures to ensure that core operational functions achieve their business objectives.

Direct and oversee operations staff to ensure that they are motivated and trained to carry out their responsibilities to the required standard.

Develops and control operational budgets to promote profitability and ensure the company has all the resources required to meet its objectives within agreed financial parameters.

Maintains working relationships with all other directors to ensure effective coordination of all company activities in support of corporate objectives.

management and leadership of processes for the continuous improvement of the customer experience.

Responsible for the development and administration of the annual department budget to attain business goals with operational stability,

Develops, implements, and maintains effective internal and external Quality Assurance (QA) programs fostering continuous improvement and exceeding Service Level Agreement (SLA) performance,

Coordinates analytic, strategic, and technical resources to meet client expectations and ensure satisfaction.

Manages and expands client and coworker relationships.

Ensures compliance with regulatory agency guidelines and standards.

Implements policies and procedures that will improve day-to-day operations.

Other tasks may be assigned as deemed necessary by the upper management.

Requirements:

Bachelor’s degree in finance, business, or a related field

With at least 8 years of experience in the Lending/Loan origination, financial industry

5+ years of Call Center/BPO management experience in a Senior role.

Excellent communication skills. Communicate with potential clients, other members of the lending team, and other professionals in the financial industry and communicate with clients to explain the lending process and answer any questions they may have.

Effective leadership and analytical skills including working knowledge of financial statement analysis, staffing models, scheduling, and telecom opportunities.

The ability to solve problems quickly and effectively can help build trust with customers and improve your reputation as a lending officer. You may also be responsible for resolving issues with other employees or members of management.

A strong understanding of financial concepts, including how to read and interpret financial statements, how to assess a borrower’s ability to repay a loan, and how to evaluate the risk of a loan.

Strong mentoring and relationship-building skills with the ability to effectively manage group and interpersonal conflict situations.

Role

Operations Director

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Process

Voice

Functional Area

ITES / BPO / Customer Service

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