Customer Service Associate | Retail Account | Camsur

Sutherland Global

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4 days ago

Customer Service Associate | Retail Account | Camsur

1-2 Year(s)

20 - 30 Thousand p.m

Camarines Sur Bicol Region (Naga City)

Job Description

Key Skills

Customer Service Customer Care Retail/ e-commerce / CPG industry. customer support

6 candidate(s) have already applied for this Job. Apply now

You are joining Sutherland, a global business transformation company offering an integrated set of back-office and customer service support services.

One of the largest, independent process transformation companies in the world, Sutherland serves marquee clients in major industry verticals. With our head office in Rochester, New York, USA, Sutherland spans 60 location across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel.

As a Customer Service Associate, you are tasked to deliver high quality of service to the customers and clients of an Online Retail program.

KEY RESPONSIBILITIES:

Maintain a strong operational knowledge of product and services, prices, marketing and promotional events as it relates to the coach community;

Provide clear and professional answers to various questions regarding fitness products;

Meet all productivity and quality requirements and guidelines;

Model and work by the company's core values; and

Achieve and maintain required metrics and goals.

MINIMUM QUALIFICATIONS:

Finished at least 2 years in college (or High School Graduate + relevant work experience)

Excellent English written and verbal communication skills

Working knowledge on computers

Good customer service and problem solving skills

JOB HIGHLIGHTS:

Enjoy a set of Industry-leading benefits

Get paid while in training

Receive HMO and free dependent

Educational support for employees

Employee referral incentives

Vacation and Sick Leaves

We have sites nationwide that can be near your location

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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