Customer Service Representative | New International Airline Account

TDCX

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2 months ago

Customer Service Representative | New International Airline Account

1-2 Year(s)

Manila (Ortigas)

Job Description

Key Skills

Customer Service BPO Skills BPO industry BPO Call center

16 candidate(s) have already applied for this Job. Apply now

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX

Competitive remuneration, great perks, and performance incentives

Comprehensive medical, insurance, or social security coverage

World-class workspaces

Engaging activities and recognition programs

Strong learning and development plans for your career growth

Positive culture for you to #BeMore at work

Easy to locate area with direct access to public transport

Flexible working arrangements

Be coached and mentored by experts in your field

Join a global company, winner of hundreds of industry awards

What is your mission?

You will help us deliver excellent service to our partner brands by performing these tasks:

Provide customer service to passengers desiring to travel, by determining and recommending the service that meets customers' needs.

Offer options of flights, classes of service, products, and services to customers.

Answer and assist customers' inquiries regarding flight arrivals, delays, cancellation, flight irregularities, and other general information.

Assist customers' requests and inquiries on frequent flyers' program and Star Alliance-related needs.

Who are we looking for?

College level

Must have at least 1 year of BPO work experience

With at least 6 months experience handling an airline account

Preferably with chat and/or email experience

Strong verbal and written English communication skills

Amenable to work in rotating shifts

Can work in Ortigas Center, Pasig City

How to apply?

Online

Send us your application through Myglit and begin your #BeMore journey virtually Mon-Fri, 9am-5pm via https://bit.ly/TDCXMNLVirtualRecruitmentHub

Onsite

Send us your application through Myglit and visit our Onsite Recruitment Hub at 21F Robinsons Cyberscape Gamma, Ortigas Pasig City Mon-Fri, 10am-7pm

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.