Telco Customer Service Representative

Teleperformance

59 Views

4 days ago

Telco Customer Service Representative

0-2 Year(s)

20 - 25 Thousand p.m

Manila

Job Description

Key Skills

Customer Relations Customer Service Customer Management Customer oriented Customer Engagement Customer Care

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We are expanding our customer service operations and are actively hiring Customer Service Representatives for our Telecommunications Account. This role is designed for individuals who are passionate about helping customers and providing exceptional service experiences.

As part of our customer support team, you will assist customers with inquiries regarding telecommunications products, account management, billing concerns, technical issues, and service activation requests.

Duties and Responsibilities:

• Handle customer interactions professionally and efficiently.

• Investigate and resolve customer concerns.

• Educate customers regarding available products and services.

• Document all customer interactions accurately.

• Meet established quality and productivity standards.

• Contribute to customer retention and satisfaction initiatives.

Minimum Qualifications:

• High School Graduate (Old Curriculum) or Senior High School Graduate.

• Good communication and comprehension skills.

• Basic computer literacy.

• Strong customer service orientation.

• Willingness to work in a shifting schedule environment.

Employee Benefits:

• Competitive salary package.

• Attendance and performance incentives.

• Paid training.

• Healthcare benefits.

• Career growth opportunities.

Build a meaningful career in customer service and become part of a team committed to excellence.

Role

Customer Care Officer

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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