BPO Team Leader - Travel Airline / CEBU
WiproBPO Team Leader - Travel Airline / CEBU
Job Description
Key Skills
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Key skills
BPO Travel Account
Telco
Team leader BPO
Job title: Team Leader
Nature of Account: Travel
Type of Support: Voice
Work set up: 100% onsite at Cebu IT Park
Work shift: Shifting
Salary: 34K package
Start date: ASAP
Qualifications:
• Undergraduates/Graduates
• Must have at least 2 to 3 years of work experience as a Team Leader in a BPO (preferably in a telecommunications or travel voice line of business)
• Need to have sound customer service skills and soft skills with prime focus being on customer satisfaction
• Good working knowledge of computer i.e., MS-Office, Operating Systems, internet services & Online tools
• Excellent verbal & written communication & presentation skills
• Good analytical skills for MIS, number crunching & reporting to internal & external customers
• Ability to exercise managerial judgment and perform as a mentor
• Demonstrated Customer Service Skills
• Situation handling skills
• Amenable to work on rotational shift
• Must be living within Cebu
• Must not be a job hopper
• Should be amenable to attend for an onsite Operations Interview in Cebu City
Role
Team Leader
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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