Call center Agents - Mandarin Speakers

Gratitude Inc

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2 months ago

Call center Agents - Mandarin Speakers

1-3 Year(s)

2 - 3 Thousand p.m

Selangor (Kuala Selangor)

Job Description

Key Skills

Mandarin Communication Skills Call Centre skills

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Salary: Basic: RM 2800 + KPI: RM 500

Age Requirements: Below 35 years

Education Level: SPM and above

Work Schedule: 6 days a week, 7 a.m.–11 p.m.

Job Type: Full-time

We are currently hiring dynamic and multilingual individuals for the position of call center agents at our Ara Damansara location. The ideal candidates will possess a strong command of Cantonese, Mandarin, and English, as well as the ability to read and write in traditional Chinese characters.

Responsibilities:

Handle incoming calls from customers with professionalism and courtesy.

Conduct assessments based on language proficiency to align with specific projects.

Utilize excellent language skills in Cantonese, Mandarin, and English to provide top-notch customer service.

Complete tasks related to reading traditional Chinese characters as an essential requirement.

Meet and exceed Key Performance Indicators (KPIs) to ensure service excellence.

Requirements:

Previous customer service experience is highly preferred.

Proficiency in reading and writing traditional Chinese characters is a must.

Age below 35 years.

Education level of SPM and above.

Working Conditions:

6 days a week, with working hours from 7 a.m. to 11 p.m.

Physical attendance at the work location in Ara Damansara is required on a daily basis.

Salary Structure:

Basic Salary: RM 2800

KPI Bonus: RM 500

Location Preference:

Candidates must reside in close proximity to Ara Damansara.

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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