End User Computing Lead - Banking (RTWO/Hybrid)

Gratitude Inc

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3 weeks ago

End User Computing Lead - Banking (RTWO/Hybrid)

10-15 Year(s)

130 - 200 Thousand p.m

Manila (Makati, Taguig)

Job Description

Key Skills

Vendor Management Contract Management Incident Management Risk assessment and mitigation Performance Monitoring Policy and Compliance Oversight Cost Optimization SCCM InTune tools

5 candidate(s) have already applied for this Job. Apply now

Job Title: EUC Lead

Work Location: BGC Taguig or Makati

Shift: Night Shift/ Shifting - This role requires flexibility

Work Set-up: RTWO/ Hybrid

Desired Experience: 10-15 years

Salary range: 130K to 250K

Headcount: 1

MUST HAVE:

(1) Vendor Relationship Management: Establish and maintain strong relationships with vendors to ensure alignment with organizational goals and expectations. (2) Risk Assessment and Mitigation: Identify, assess, and mitigate risks associated with vendor-provided End-User Computing (EUC) solutions, ensuring compliance with organizational policies and regulatory requirements. (3) Performance Monitoring: Develop and implement performance metrics to evaluate vendor deliverables, ensuring adherence to Service Level Agreements (SLAs). (4) Policy and Compliance Oversight: Ensure vendors comply with established EUC policies, governance frameworks, and industry standards. (5) Contract Management: Oversee vendor contracts, ensuring all in-scope activities are performed promptly. (6) Incident Management: Coordinate with vendors to address and resolve EUC-related incidents promptly, minimizing impact on business operations. (7) Cost Optimization: Monitor and manage vendor costs, identifying opportunities for cost savings without compromising service quality. (8) Technology Alignment: Ensure vendor-provided EUC solutions align with the organization’s technology roadmap and strategic objectives. (9) Training and Knowledge Sharing: Facilitate knowledge transfer and training sessions with vendors to enhance internal team capabilities and understanding of EUC solutions. (10) Continuous Improvement: Collaborate with vendors to identify and implement improvements in EUC processes, tools, and technologies to drive efficiency and innovation. (11) Strong knowledge of SCCM and InTune tools.

Required skill:

• Vendor Management

GOOD TO HAVE:

• Ability to manage multiple projects and effective time management for self and resources

• Ability to effectively liaise with multiple stakeholders and client

• Reporting on project from schedule, scope, cost, risk and issues

• Work closely with BAU team and the Service Delivery Manager on all projects and associated BAU activities

• Work under the guidelines of the service Delivery manager on all aspects of the agreed project deliverables

• Flexible work ethics including working in non-business hours and weekends for critical situations.

• Willing to take additional responsibilities or act as a backup for any other team member within the team

Others:

• Should be amenable to working in Taguig or Makati

• Must not be a job hopper who only works for less than a year per company

Role

Account & Financial Services

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Hybrid

Functional Area

Banking / Financial Services

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Precious Ubeng

Recruiter - Gratitude Inc

NA, nigeria

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190 - 200 Thousand p.m

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