Operations Supervisor(Healthcare)

Gratitude Inc

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1 month ago

Operations Supervisor(Healthcare)

1-2 Year(s)

Manila (Mandaluyong)

Job Description

Key Skills

Operations Supervisor BPO Experience BPO Healthcare. Billing, Medical Claims or RCM.

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Work Location: EDSA Greenfield | Onsite | Night Shift

Salary: Up to ₱35,000 (stretchable for highly qualified candidates)

Benefits:

HMO coverage for employees

13th Month Pay

Group Life and Accident Insurance

Paid Time Off (PTO) credits

Note: Former employees of Teleperformance are not eligible for rehire, either directly or through a third party.

Job Summary

The Operations Supervisor (Healthcare) will be responsible for overseeing daily team operations and ensuring excellent customer service delivery within a healthcare BPO environment. This role involves supervising a team of customer service representatives handling both remote customer service and distribution center customer service functions.

Required Skills:

Supervise and support a team of individual contributors to meet operational goals and service standards.

Provide post-sale technical and/or non-technical support via phone, online chat, or text.

Manage call center operations for high-volume, low-complexity inquiries and provide solutions for lower-volume, high-complexity issues.

Act as a liaison between customers, production, and distribution teams to resolve order-related concerns.

Oversee operations in walk-in service centers, including product returns and repairs.

Ensure all activities align with established company principles and healthcare industry standards.

Identify and implement improvements to daily processes to enhance efficiency and service quality.

Lead short-term initiatives and ensure smooth execution of operational strategies within the team.

Provide guidance and professional expertise to team members, ensuring accountability and high-quality outcomes.

Qualifications:

• Non-Negotiable Requirements:

• At least 1 year of experience in managing teams.

• At least 1 year of experience in Billing, Medical Claims, or Revenue Cycle Management (RCM).

• Required BPO experience of at least 1 year.

• College graduate

Role

Any Other

Timings

Night Shift (Contract To Hire)

Industry

BPO

Work Mode

Work from office

Functional Area

Any Other

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