Chat/Email support

Gratitude Inc

563 Views

2 months ago

Chat/Email support

0-1 Year(s)

20 - 25 Thousand p.m

Manila

Job Description

Key Skills

Japanese (read, write, & speak) English (B2 level) Chat/Email support

1 candidate(s) have already applied for this Job. Apply now

Role: Chat/Email support

Account: Music streaming account

Location: Sutherland Shaw Mandaluyong, Philippines

Set up: Onsite

Qualifications:

•   Nationality: Filipino and Foreigner (Visa: SRRV or Marriage Visa)

•   Education: At least High school graduate

•   Communication Skills: Fluent in English (B2 level) and Japanese (read, write, & speak)

Total Package: PHP 127,500 – PHP 129,550

•   Basic Salary: 23,500 – 25,500

•   Total allowances: 4,050

•   Premium Pay: 100,000

Assessments:

•   Typing Test: 35 wpm /90% accuracy

•   SVAR: 59 B2 (Listening and Speaking)

•   Write X: 65 B2 (Email writing)

Job Description:

•   Research customer problems and deliver solutions

•   Deliver an experience to every customer, meeting Spotify’s service standards

•   Respond to 60-70 emails per day through template and long form email responses to customer email inquiries

•   Achieve and maintain required metrics and goals

•   Work pro-actively to ensure potential issues are escalated appropriately.

•   Work as part of the team to ensure the program floor is a positive and professional environment.

•   Provide support in projects and initiatives as and when required.

**Non-voice account but candidates should be fluent in both English (B2 level) and Japanese spoken and written.**

**NO RELOCATION since we need someone residing in Manila.**

**Open for both native & non-native only residing in the Philippines and willing to work onsite in Mandaluyong**

QUESTIONS (MUST ANSWER):

Years of relevant experience:

Educational attainment:

For Natives, current visa:

Japanese Language Proficiency:

English Language Proficiency:

Salary expectation:

Last drawn salary:

Notice period:

Availability for the work setup and schedule:

Current location:

Role

Chat Support Executive

Timings

Flexible (Contract To Hire)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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