Payments and Cash Operations (APAC) – Analyst

Gratitude Inc

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2 months ago

Payments and Cash Operations (APAC) – Analyst

0-3 Year(s)

Manila
(Base Location for WFH)

Job Description

Key Skills

Graduate

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Job Responsibilities:

Manage day-to-day operations, including monitoring and processing cash movements, managing exceptions, and enriching client money transfers.

Support investigations into payment issues, handle fund returns and amendments, and ensure compliance with regulatory reporting requirements for EU and Asia.

Contribute to process optimization by supporting operational model changes, managing error reports, and leveraging AI/ML and other advanced technologies.

Assist in meeting market/currency deadlines, handling exceptions and escalations, training, operational controls, and policy adherence.

Collaborate with Client Services, Bankers, Treasury Services, and other Operations organizations to enhance client experience.

Support the transformation agenda and work with global teams to drive innovation.

Assist in effective communication and influence within the team and with stakeholders.

Operate effectively in a high-volume, rapid-paced, deadline-oriented environment.

Proactively manage escalations, promote process improvement ideas, share best practices, manage risk, identify issues, and escalate as necessary.

Support the creation of an effective control environment, assist in developing, implementing, and periodically performing key controls.

Required qualifications, capabilities, and skills:

Experience in Financial Services, Operations, or management in Investment Banking or Wealth Management operations.

Strong ability to build relationships and influence colleagues, business leaders, and functional partners.

Strong industry experience with an understanding of standards.

Consultative approach, understanding and anticipating business partner needs.

Collaborate effectively with Operations Leaders and key partners.

Drive critical thinking, proactively seek out best practices.

Highly motivated individual with problem-solving abilities and transformation expertise.

Preferred qualifications, capabilities, and skills:

Graduate Degree; MBA or other postgraduate degree is preferred.

Knowledge of various automation tools and AI/ML understanding.

Willingness to work in US, ASIA & EMEA shifts.

Excellent written and verbal communication skills.

Good analytical skills with attention to detail, quick grasping, and retention.

Coordination and teamwork; Exception handling and subject matter expertise.

Time management, flexibility, and adaptability to changes.

PROCESS:

Interview process: Human Resource Interview > Communication Skills Assessment > Hiring Manager Interview.

Both onsite and Zoom interviews are available for Human Resources.

Internal recruiters will be sharing the Zoom details for candidates opting for virtual interviews. The assigned recruiter will provide the Zoom details directly to the candidate once scheduling is confirmed.

Interviews are conducted during recruitment hours (8AM–7PM, Monday to Friday). Candidates who pass the HR interview can choose their preferred schedule for the Communication Skills Assessment and Hiring Manager Interview from available slots.

PRESCREENING QUESTIONS (MUST ANSWER):

Do you have knowledge of regulatory requirements or compliance standards (e.g., AML, Sanctions, KYC) in payments processing?

Do you have prior experience in Payments and Cash Operations (e.g., payment processing, cash management, reconciliations)?

Expected Salary?

Last drawn salary?

Role

Fresher

Timings

Rotational Shifts (Contract To Hire)

Industry

BPO

Work Mode

Work from Home

Process

Voice

Functional Area

ITES / BPO / Customer Service

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