Quality Assurance Assistant Manager

Gratitude Inc

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2 months ago

Quality Assurance Assistant Manager

3-5 Year(s)

60 - 65 Thousand p.m

Manila (Taguig)

Job Description

Key Skills

Knowledge of MS Office – Excel, PowerPoint, Word Experience in healthcare specifically in Disability Claims people management experience 3-5 years of experience in quality assurance, knowledge of Quality metrics Good at creating reports statistical tools

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Position: Quality Assurance Assistant Manager – Disability Claims

Location: Taguig (Onsite) | Salary: ₱65K – negotiable | Start Date: ASAP

Sutherland is hiring a Quality Assurance Assistant Manager to lead performance analysis and quality initiatives for a Disability Claims account. This role ensures compliance with policies, drives process improvements, and mentors QA teams to maintain exceptional service standards.

Key Responsibilities

• Analyze customer interactions to identify trends and improvement areas.

• Provide feedback, coaching, and training to enhance agent performance.

• Document quality issues, track metrics, and present reports to management.

• Collaborate with supervisors and trainers to implement process improvements.

Qualifications

• BPO experience is mandatory with at least 3 years in Quality Assurance and 1 year in Disability Claims.

• Proven people management and leadership skills.

• Bachelor’s degree in Business, Quality Management, or related field.

• Strong analytical, problem-solving, and communication abilities.

• Proficiency in MS Office and quality management tools.

• Knowledge of call center operations, metrics, and regulatory compliance.

• Six Sigma or quality-related certifications are a plus.

• Former Sutherland employees will not be considered.

Role

Administrative Assistant

Timings

Day Shift (Permanent)

Industry

Office Equipment / Automation

Work Mode

Work from office

Functional Area

Front Office Support / Administration /

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Adekunle Oredola

Recruiter - Gratitude Inc

NA, nigeria

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