Trades Middle Office and Settlements (APAC) – Analyst

Gratitude Inc

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2 months ago

Trades Middle Office and Settlements (APAC) – Analyst

2-4 Year(s)

Manila (Taguig)

Job Description

Key Skills

Problem Solving Time Management

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Job Responsibilities:

Provide end-to-end trade flow support across all product channels globally, including prematching and settlements.

Monitor ongoing support needs to address changes and gaps in the trade flow process.

Drive continuous improvement efforts while reducing risk across all touch-points in the trade path.

Ensure accurate and timely escalation and resolution of inquiries related to trade execution and settlement.

Address ad hoc queries from operations, technology, and the front office.

Facilitate training for new application users to enhance understanding of trade processes and systems.

Collaborate with business, technology, and operations to determine priorities and schedule releases.

Required Qualifications, Capabilities, and Skills:

Minimum 2 years of financial industry experience, with prior middle office/settlements experience

In-depth knowledge of Equities, Fixed Income, and/or Foreign Exchange products.

Highly disciplined, self-starter with the ability to execute assignments independently.

Team player with a strong work ethic and professionalism.

Attention to detail with superior written, verbal, and problem-solving skills.

Excellent organizational and time management skills.

Ability to communicate with all levels within the Line of Business.

Strong capacity for operating in a flexible, dynamic environment requiring creative and strategic thinking.

Preferred Qualifications, Capabilities, and Skills:

Bachelor’s degree strongly preferred.

Role

Customer Service Analyst

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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