Telus International Overview

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• It’s not rocket science but it is rocket fuel.

The Culture Value Chain (CVC) is a proven formula where a strong corporate culture and employee engagement equate to the ability to innovate, achieve higher customer satisfaction, and ultimately deliver stronger financial performance. It’s also the foundation of everything we deliver, including proof of our ability to replicate, sustain and even enhance your brand in an outsourced model.

• Human-centered design

Our integrated DX and CX solutions are focused on building human connections without ever losing sight of what matters most – the value of corporate culture and its impact on engagement and innovation.

• Investing in people for better CX

An engaged, inspired team member is ready to own the customer experience from end to end. But it takes a real investment in people to make that a reality. Beyond the latest tools and technology, we invest in our team members and surround them with what matters most to them.

• The value of a caring culture

“We give where we live” is an essential part of our caring culture. We know that our team members want to be part of something bigger. And when given the opportunity to make a meaningful difference in their own communities, our proud team members reward us with their ongoing commitment and loyalty.