Associate - Domain Utilities
Gratitude IncAssociate - Domain Utilities
Job Description
Key Skills
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Associate - Domain Utilities
Location: Kolkata
Experience: 1 to 5 Years
Job Summary
We are hiring Associate - Domain Utilities professionals for our Kolkata location. The ideal candidate should have experience in the Utility domain, possess excellent communication skills, and be comfortable handling UK customers, client interactions, and back-office operations while ensuring accuracy and timely delivery.
Key Responsibilities
Perform and manage back-office utility operations efficiently.
Ensure accuracy and quality in daily deliverables while meeting SLAs.
Handle UK customer-related processes and provide timely support.
Build and maintain strong relationships with clients and internal stakeholders.
Prepare and maintain reports for various stakeholders.
Respond professionally to emails and calls.
Maintain confidentiality while handling sensitive information.
Ensure adherence to process guidelines and quality standards.
Eligibility Criteria
Graduate in Geography / GIS (Hons).
1–5 years of relevant experience in the Utility domain.
Experience handling UK customers is preferred.
Strong stakeholder management skills.
Excellent verbal and written communication skills.
Good knowledge of MS Excel, Word, and PowerPoint.
Ability to manage confidential information professionally.
Important Notes
Ex-TCS employees are not eligible to apply.
PAN Card and Date of Birth are mandatory for profile creation.
Questionnaire Link: https://myglit.com/lateral/cref/9f9a583d04
Role
Back Office Executive
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Non-Voice
Functional Area
Banking / Financial Services
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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