Customer Support Executive – International Voice (Banking & Telecom)
Gratitude IncCustomer Support Executive – International Voice (Banking & Telecom)
Job Description
Key Skills
0 candidate(s) have already applied for this Job. Apply now
Customer Support Executive – International Voice (Banking & Telecom)
Job Codes: Pune Voice – 410446, US Voice Mumbai – 412679
Location: Mumbai – Work From Office
Process: International Voice – Banking and Cards (US & Australia), Telecom Activation
Hiring Grades: BPO Z, BPO 1, BPO 2
Salary: Up to 7 Lacs CTC for BPO 2
Eligibility and Experience:
- Graduate with 1 to 3 years of experience in international customer service in a BPO/BPS environment
- Telecom industry experience preferred
- Understanding of Australian and New Zealand culture and customer expectations is desirable
- Proficient in Microsoft Windows and basic computer applications
- Strong and accurate data entry skills
- Willing to work rotational shifts, weekends, and voluntary overtime as per business needs
Key Responsibilities:
- Handle inbound customer calls efficiently during the telecom activation process
- Communicate clearly with customers, field technicians, and internal business teams
- Understand customer concerns through active listening and effective questioning
- Provide timely solutions with focus on first call resolution
- Manage customer complaints and escalations professionally with proper follow-up
- Identify vulnerable customers and take suitable action or escalate as needed
- Work with stakeholders to resolve complaints and track escalations till closure
- Maintain customer-centric approach and contribute to better customer experience and advocacy
- Stay calm and professional while handling difficult customers and pressure situations
- Ensure compliance with all legal, regulatory, and process requirements
- Collaborate as a team member and contribute to overall team performance
Must Have Competencies:
- Excellent verbal and written English communication
- Strong customer service orientation
- Ownership and accountability
- Active listening and problem-solving skills
- Ability to handle challenging customer interactions
Good to Have Competencies:
- Business acumen
- Telecom domain knowledge
- Understanding of ANZ market and culture
Role
Account Manager
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
Suppy Chain Team Lead/Ops Manager
Gratitude Inc4 - 8 Year(s)
₹ 8 - ₹ 9 Lacs p.m
Mumbai, India
Mandarin Supplier Enablement Specialist
Gratitude Inc1 - 5 Year(s)
₹ 50 - ₹ 55 Thousand p.m
Mumbai, India
CUSTOMER SERVICE ASSOCIATE - INTERNATIONAL VOICE
Gratitude Inc1 - 3 Year(s)
₹ 50 - ₹ 55 Thousand p.m
Mumbai, India
Buyer – Strategic Sourcing & Procurement
Gratitude Inc5 - 8 Year(s)
₹ 80 - ₹ 90 Thousand p.m
Hyderabad, India
Medical Reviewer - Pharmacovigilance - Mumbai/Bangalore
Gratitude Inc2 - 20 Year(s)
Confidential
Mumbai, India
Associate - Domain Utilities
Gratitude Inc1 - 5 Year(s)
Confidential
Kolkata, India
Talent Services Analyst
Gratitude Inc4 - 6 Year(s)
₹ 40 - ₹ 75 Thousand p.m
Mumbai, India
F&A Team Leader
Gratitude Inc1 - 3 Year(s)
Confidential
Kolkata, India
F&A Team Leader
Gratitude Inc1 - 3 Year(s)
₹ 75 - ₹ 1 Lacs p.m
Kolkata, India
Procurement Team Member
Gratitude Inc1 - 10 Year(s)
₹ 60 - ₹ 70 Thousand p.m
Mumbai, India