F&A Team Leader
Gratitude IncF&A Team Leader
Job Description
Key Skills
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Job Title: F&A Team Leader
Location: Kolkata, West Bengal | Thane, Maharashtra
Work Setup: Onsite
Employment Type: Full-Time
Band: BPO 3 / 4
Experience: 1 to 3 Years
Salary: Up to 12 LPA
Skill: Finance and Accounting, Team Leadership
Education:
- http://B.Com / http://M.Com, MBA Finance, ICWA, CA
Experience:
- 1 to 3 years experience as an F&A Team Leader
Requirements:
- Exposure and knowledge of Finance - Equities market especially Company Financials and Analyst and Broker Estimates
- Lead a team of up to 15 to 20 team members
- Review, drive and manage Client defined SLAs and internal metrics
- Responsible for Production Management, gather, track and report productivity metrics
- Analyze volume trends to understand reasons for peaks or valleys in work volume and manage resources accordingly
- Participate in implementation of process improvement recommendations
- Provide leadership, guidance and feedback on individual and team performance
- Meet and exceed all performance thresholds
- Compile performance reports and customer feedback, ensure timely receipt and action on customer feedback
- Participate in various projects and continuous process improvement activities
- Participate in Operations and Relationship calls
- Responsible for team motivation, providing feedback, coaching and conducting reviews of analysts
- Identify training needs and gaps for analysts and suggest soft skill and process specific trainings
- Working knowledge of MS Office
Skills:
- Customer focus and drive for results in a team with ability to take ownership
- Ability to adapt swiftly and drive change
- Strong analytical skills
- Excellent oral and written communication skills
- Ability to create and implement processes that result in improved business performance
- Eagerness to learn and collaborate
- Ability to remain calm under pressure in a frequently changing environment
- Strong team player with ability to manage conflicts
- Strong execution skills with focus on clear, realistic action steps and timelines
Important Notes:
- PAN and DOB required for profile creation
How to Apply:
Send your updated resume. Apply now.
Role
Account Manager
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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