Hiring: Delivery Manager – Finance & Accounting

Gratitude Inc

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13 hours ago

Hiring: Delivery Manager – Finance & Accounting

10-15 Year(s)

Kolkata, Thane

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Job Description

Key Skills

Customer Management people Management Delivery Management Infrastructure Management

40 candidate(s) have already applied for this Job. Apply now

We are hiring an experienced Delivery Manager to lead large-scale Finance & Accounting (F&A) operations. If you have strong expertise in delivery management, client relationship management, operations leadership, and people management, we’d love to hear from you.

Experience: 10–15 Years
Salary: Up to ₹17 LPA

Qualifications

* Bachelor’s or Master’s degree in Finance or Accounting (B.Com, M.Com, MBA - Finance, ICWA, or CA)
* 10–15 years of experience in Finance & Accounting operations, Shared Services, BPO, or Global Business Services
* Proven experience managing large operations and leading high-performing teams
* Strong client and stakeholder management experience
* Experience managing service delivery, operational excellence, SLAs, KPIs, and continuous improvement initiatives
* Knowledge of financial operations, budgeting, revenue, cost management, and P&L
* Excellent analytical, leadership, communication, and presentation skills
* Ability to work in a dynamic environment with shifting priorities and multiple stakeholders

Key Responsibilities

Client & Customer Management

* Build and manage strong client relationships
* Lead governance meetings, business reviews, and client discussions
* Drive delivery against agreed SLAs, KPIs, and customer expectations
* Identify opportunities for service improvement through trend analysis and root cause analysis (RCA)

Delivery Management

* Lead end-to-end service delivery for Finance & Accounting operations
* Monitor operational performance and implement continuous improvement initiatives
* Manage staffing, resource planning, and delivery governance
* Oversee escalations, risk management, compliance, and audit readiness
* Manage operational budgets, revenue, cost optimization, and P&L performance

People Management

* Lead, mentor, and develop teams of up to 400 employees
* Drive employee engagement, performance management, retention, and career development
* Foster a culture of collaboration, accountability, and continuous learning

Operational & Infrastructure Management

* Ensure operational readiness and business continuity
* Coordinate with technology and support teams to minimize operational disruptions
* Optimize infrastructure utilization and operational efficiency
* Collaborate with internal support functions to maintain high service standards

Benefits

* Competitive salary package
* Career growth and leadership opportunities
* Exposure to global Finance & Accounting operations
* Professional learning and development
* Collaborative and inclusive work environment

How to Apply

Interested candidates should send their updated CV.

Please provide the following information along with your application:

* Highest educational qualification
* Total years of Finance & Accounting operations experience
* Total years of Delivery Management experience
* Team size currently or previously managed
* Experience managing SLAs, KPIs, client governance, and P&L
* Current location
* Current CTC
* Expected CTC
* Earliest available joining date
* PAN Number
* Date of Birth

Only shortlisted candidates will be contacted.

Role

Account Manager

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Rabiat Abdullahi

Recruiter - Gratitude Inc

NA, nigeria

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