HR Delivery Lead – Learning & Development
Gratitude IncHR Delivery Lead – Learning & Development
Job Description
Key Skills
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Location: Bangalore
Experience: 16–18 Years
Salary: Up to ₹20 LPA
Language: German B2.2+ / C1
Lead Global HR Delivery. Drive Transformation. Make an Impact.
We’re looking for an experienced HR Delivery Leader with strong global service delivery expertise and German language proficiency to lead large-scale HR operations and Learning & Development services.
This is an excellent opportunity for a senior HR operations professional who enjoys client leadership, transformation, governance, technology, and building high-performing global teams.
What You’ll Lead
Lead end-to-end HR Shared Services / Hire-to-Retire (H2R) delivery across global operations.
Drive Learning & Development, Talent Management, Talent Acquisition, Core HR, Payroll and other HR services.
Own service delivery performance, SLA/KPI achievement, quality and customer experience.
Serve as a senior point of contact for German-speaking clients and stakeholders.
Lead governance reviews, performance reporting and strategic business discussions.
Manage contractual commitments, service governance and operational controls.
Drive HR transformation, process standardization, automation, analytics, AI and RPA initiatives.
Lead workforce planning, capability development, succession planning and talent management.
Own account-level financial performance, productivity and cost optimization.
Identify operational risks and ensure compliance with contractual, regulatory and data-privacy requirements.
Build and mentor high-performing, multi-location and multicultural teams.
Must Have
16–18 years of progressive experience in HRO, HR Shared Services, Global Business Services or similar environments.
German language proficiency at B2.2 or C1 level — mandatory.
Strong BPS Service Operations / Service Management experience.
Hands-on experience with contract management and SLA/KPI reporting.
Proven experience managing large-scale global delivery operations.
Strong client, stakeholder and executive communication skills.
Experience in HR service delivery, governance and operational transformation.
Strong understanding of HR technology ecosystems such as Workday, SAP SuccessFactors, Oracle HCM or ServiceNow HRSD.
HRO Experience – Preferred, Not Mandatory
Candidates from broader global service delivery, shared services, HR operations or BPS environments with strong leadership and service-management experience are encouraged to apply.
Your Advantage
Experience with any of the following will be highly valued:
Learning & Development operations
Hire-to-Retire processes
HR transformation and process re-engineering
Automation, AI, RPA and analytics
Global HCM platforms
Workforce and talent management
Risk, compliance and governance
Multi-location / multicultural team leadership
Financial and commercial accountability
Why This Role?
If you're ready to move beyond day-to-day HR operations and lead transformation at a global scale, this role offers the opportunity to influence service strategy, strengthen client partnerships, modernize HR delivery and build the next generation of HR operations.
Interested? Share your updated CV highlighting your HR delivery leadership, German proficiency, service-management experience, team size, client-management exposure and transformation initiatives.
Important: PAN and DOB are required for profile creation.
Role
Account Manager
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
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