HR Delivery Lead – Resourcing German Language (B2.2+)
Gratitude IncHR Delivery Lead – Resourcing German Language (B2.2+)
Job Description
Key Skills
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HR Delivery Lead – Resourcing German Language (B2.2+)
Location: Bangalore
Experience: 16–18 Years
Language: German – B2.2/C1 or above
Eligibility: Ex-TCS employees are not eligible to apply
Profile Creation Requirement: PAN and DOB are mandatory for profile creation.
Role Overview
We are looking for an experienced HR Delivery Lead – Resourcing German Language to lead large-scale global HR Shared Services and Hire-to-Retire (H2R) operations. The ideal candidate should have strong experience in HRO/HR Shared Services or Global Business Services, excellent German language proficiency, and proven expertise in service delivery, governance, SLA/KPI management, contract management, and stakeholder leadership.
Key Responsibilities
Delivery Leadership
Lead end-to-end HR Shared Services delivery across global Hire-to-Retire processes.
Ensure achievement of SLAs, KPIs, operational targets, quality standards, and customer satisfaction.
Establish governance frameworks to drive accountability, compliance, and predictable service outcomes.
Customer & Stakeholder Management
Act as the primary delivery leader for customer engagements.
Build strong relationships with client and German-speaking stakeholders.
Conduct governance reviews, performance reporting, business reviews, and executive-level presentations.
Manage contractual commitments, SLA reporting, and service delivery governance.
HR Operations & Transformation
Lead H2R processes including Talent Acquisition, Core HR Administration, Talent Management, Learning & Development, Performance Management, Payroll, Compensation, and Employee Lifecycle Services.
Drive process standardization, simplification, digitization, and operational excellence.
Lead HR transformation initiatives using automation, analytics, AI, RPA, and Agentic AI.
Work with platforms such as Workday, SAP SuccessFactors, Oracle HCM, and ServiceNow HRSD.
Workforce & Talent Leadership
Own workforce planning, staffing strategy, capability development, succession planning, and talent management.
Ensure timely onboarding, training, and readiness of delivery teams.
Lead multi-location and multicultural teams supporting global customers.
Financial & Commercial Accountability
Manage account-level financial performance, revenue realization, margins, productivity, and cost optimization.
Identify opportunities for account expansion, service transformation, and value creation.
Risk, Compliance & Controls
Ensure compliance with contractual obligations, internal governance standards, audit requirements, data privacy regulations, and HR policies.
Identify and mitigate operational risks.
Drive continuous improvement in processes, controls, and service quality.
Must-Have Skills
German language proficiency at B2.2/C1 level or above.
16–18 years of progressive experience in HRO, HR Shared Services, or Global Business Services.
Strong experience in BPS Service Operations / Service Management.
Experience in contract management and SLA/KPI reporting.
Strong experience in global service delivery and operational governance.
Proven experience managing large, multi-location and multicultural teams.
Excellent client management, stakeholder management, communication, and presentation skills.
Preferred Skills
Strong HRO background.
Experience with global H2R operations.
Exposure to Workday, SAP SuccessFactors, Oracle HCM, ServiceNow HRSD, or similar HCM platforms.
Experience in HR analytics, data analytics, AI, automation, or RPA.
Relevant HR Analytics, Data Analytics, AI, Automation, or RPA certifications.
Key Domain Skills
HR Outsourcing (HRO) and HR Shared Services
Global Hire-to-Retire Operations
HR Service Delivery Transformation
Global Delivery Management
Workforce Administration and Employee Lifecycle Management
Talent Acquisition and Onboarding
Talent Management and Performance Administration
Learning and Development Operations
Payroll and Compensation Administration
HR Governance, Risk and Compliance
Service Delivery Excellence and Operational Governance
Business Process Re-engineering and Standardization
Automation, Analytics and Cognitive Operations
AI and Agentic AI in HR Services
Global HCM Platforms
ERP, Workflow and Service Management Technologies
Customer and Employee Experience Improvement
Candidate Eligibility
Ex-TCS employees cannot apply.
PAN and DOB are required for profile creation.
Role
Generalist HR
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Non-Voice
Functional Area
Human Resources
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