HR Specialist – Employee Relations & Case Management
Gratitude IncHR Specialist – Employee Relations & Case Management
Job Description
Key Skills
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HR Specialist – Employee Relations & Case Management [Talent Consultation Analyst]
Location: Mumbai, India | Work Setup: Onsite, US Shift
Job Type: Full-time | Band: BPO 2/3 | Experience: 5–8 Years
Job ID: 418242 | Salary: Up to 9 LPA | Shift: US Time
Job Summary
Full ownership of HR disciplinary case management for US HR. Manage cases related to attendance, call avoidance, job abandonment, unauthorized settlement, and similar issues. Provide policy guidance, documentation, and support to managers/employees while ensuring compliance with company policies and US labor laws.
Key Responsibilities
- Case Management: Own the end-to-end disciplinary case lifecycle from initiation to resolution. Handle attendance, call avoidance, job abandonment, and other disciplinary cases
- Policy Guidance: Advise managers on HR policies for disciplinary actions. Interpret, apply, and update policies to ensure fair, consistent, and legally compliant treatment
- Documentation & Reporting: Maintain accurate case records and documentation. Prepare reports/presentations on case trends, outcomes, and policy recommendations
- Employee Support: Demonstrate empathy and active listening. Guide employees through the process and ensure access to resources
- Decision Making: Use critical thinking and judgment to evaluate complex cases and determine appropriate actions based on policy, precedents, and legal guidelines
- Collaboration: Partner with HR and cross-functional teams. Drive continuous improvement in case management processes and tools
Required Qualifications
- Education: Bachelor’s in HR, Sociology, Psychology, or related field. Postgrad in HR preferred
- Experience: 5–8 years in front-line HR with 4–6 years managing disciplinary cases. Proven US HR environment experience required
- Skills: Excellent written & verbal English, Empathy & probing, Analytical & critical thinking, Independent case management, US labor laws & HR best practices, Call handling with clients/customers[Mandatory]
Key Competencies
Empathy & Emotional Intelligence, Problem-Solving, Decision-Making, Attention to Detail, Professional Communication, Call Taking
Work Environment
Office-based, Mumbai. US Shift mandatory. Remote flexibility as per policy.
Role
Customer Service Executive
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Semi-Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
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