HR Specialist – Employee Relations & Case Management (US Shift)
Gratitude IncHR Specialist – Employee Relations & Case Management (US Shift)
Job Description
Key Skills
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JOB Title: HR Specialist – Employee Relations & Case Management (US Shift)
Location: Mumbai
Experience: 5–8 Years
Employment Type: Full-Time
Salary: Up to ₹9 LPA
Shift: US Shift
Role Overview
We are hiring an HR Specialist – Employee Relations & Case Management to manage end-to-end HR disciplinary cases for US employees. The role involves handling employee relations matters, providing HR policy guidance, supporting managers, ensuring compliance with company policies and US labor laws, and maintaining accurate case documentation throughout the employee lifecycle.
Key Responsibilities
Manage end-to-end HR disciplinary cases from initiation to closure.
Handle attendance management, call avoidance, job abandonment, unauthorized settlements, and related employee relations cases.
Provide HR policy guidance and support to managers.
Ensure compliance with company policies, HR best practices, and applicable US labor laws.
Maintain accurate case documentation and records.
Prepare reports, presentations, and case trend analysis.
Support employees through the disciplinary process with professionalism and empathy.
Evaluate complex HR cases and recommend appropriate actions.
Collaborate with HR teams and stakeholders to improve HR case management processes.
Handle client and employee calls as required.
Required Skills & Qualifications
5–8 years of experience in HR, Employee Relations, or HR Case Management.
Experience managing disciplinary cases from initiation to closure.
Knowledge of US HR policies and labor law.
Strong communication, documentation, and stakeholder management skills.
Excellent analytical, problem-solving, and decision-making abilities.
Ability to work independently and manage multiple cases simultaneously.
Strong empathy, listening, and conflict resolution skills.
Bachelor's degree in Human Resources, Psychology, Sociology, or a related field.
Postgraduate qualification in HR is preferred.
Work Environment
Location: Mumbai
Shift: US Shift
Office-based role (hybrid/remote as per business requirements).
Important Information
Ex-TCS employees cannot apply.
PAN Card and Date of Birth (DOB) are mandatory for profile creation.
Application Process
To proceed with your application, please complete the AI Assessment using the link below.
Assessment Link: https://myglit.com/lateral/cref/5f55abae9a
Role
Employee Relations
Timings
US-Type Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
Human Resources
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