International HR Team Lead | HR Operations
Gratitude IncInternational HR Team Lead | HR Operations
Job Description
Key Skills
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Job Title: International HR Team Lead | HR Operations
Location: Mumbai | Band: BPO 5 | Salary: Up to ₹16 LPA
We are seeking a dynamic Team Lead to manage our International HR Services team. This role involves leading a team of HR Services Associates, ensuring smooth delivery of HR operations across multiple international regions, and fostering a culture of service excellence, compliance, and continuous improvement.
Key Responsibilities
Lead, mentor, and develop a team of HR Services Associates and other HR operations staff
Conduct 1:1s, set goals, provide feedback, and manage performance
Oversee workforce planning, shift scheduling, and ensure coverage for 24x7 operations
Manage end-to-end employee lifecycle processes in Workday and ServiceNow
Review and approve HR letters, documentation, and compensation changes
Ensure compliance with HR policies, audits, and data privacy standards
Act as escalation point for complex HR queries from employees and managers
Drive audits, monitor KPIs/SLAs, and lead process improvement initiatives
Qualifications & Skills
Bachelor’s degree (Graduation compulsory)
6+ years in HR Operations / Shared Services, with 2+ years in a team lead role
Strong Workday and ServiceNow experience
Excellent English communication, stakeholder management, problem-solving, and attention to detail
Flexible to work 24x7 shifts and extended hours
Advantage: experience automating HR processes with Python
Role
Human Resources Manager
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Functional Area
Human Resources
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
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