Team Leader for US Banking Process

Gratitude Inc

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2 weeks ago

Team Leader for US Banking Process

2-5 Year(s)

Navi Mumbai (Vashi)

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Job Description

Key Skills

Team Management BPO Call center Team lead operation

66 candidate(s) have already applied for this Job. Apply now

Apply for TCS a top company and a brand.

This Vacancy is for TCS- Goregaon East

Responsible for maintaining discipline and absenteeism of team on the floor.
• Responsible for staff retention within the team.

• Coordination between Managers and Team Members.

• Ensure prompt and accurate service and achievement of targets.

• Responsible for Team Building & Implementation of Processes

• Team handling and Mentoring.

• Performance feedback session to be provided to agents.

• Analyze various reports including process dashboards & team performance reports.

• Should have working knowledge of AHT and WFM.

• Primary focus on achieving SLA.

• Motivating associates through effective management, career development & implementation of reporting mechanism.

• Timely Submission of Operations Review

• Preparing roster and manage shrinkage

• Conduct audits & share feedback with team members

• Monitor team performance and report on metrics

• Good analytical skills, expertise in MS Excel

Need 1 year of TL Experience on papers atleast in International Voice Process

Salary package 5 LPA to 5.5 LPA

Role

Team Leader

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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