Queue Manager
Gratitude IncQueue Manager
Job Description
Key Skills
68 candidate(s) have already applied for this Job. Apply now
Service: Workflow Adherence Services
24/7 Coverage: Yes
Minimum relevant experience: 1 year
Google product experience: Not required
Google certification: Not required
Responsibilities
Manage transfer of cases between teams and regions
Monitor dashboards and KPIs in real time
Coordinate workload balancing across queues and teams
Ensure SLA adherence through queue management
Analyze historical and real-time queue data
Generate reports on case volume, wait times, assignment efficiency
Give insights and recommendations on queue performance
Coordinate with team leads/members on assignments and queue issues
Support communication during peak periods or surges.
Skills
Case flow optimization
Dashboard/KPI monitoring
Reassigning cases and balancing workload
Handling high-volume case routing
Identifying bottlenecks quickly
Strong communication across teams/regions
Role
Customer Delivery Manager
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
10 - 20 Year(s)
160 - 200 Thousand p.m
Mumbai, India
Cargo Revenue Accounting
Gratitude Inc1 - 3 Year(s)
Confidential
Mumbai, India
Arabic Language Expert in a Top BPO
Gratitude Inc1 - 10 Year(s)
50 - 75 Thousand p.m
Bengaluru, India
Customer Support Executive – Airlines Process
Gratitude Inc2 - 5 Year(s)
Confidential
Delhi, India
5 - 10 Year(s)
Confidential
Bangalore, India
Arabic Customer Support Executive
Gratitude Inc1 - 3 Year(s)
45 - 60 Thousand p.m
Chennai, India
2 - 10 Year(s)
150 - 200 Thousand p.m
Bengaluru, India
Cargo Revenue Management SME
Gratitude Inc10 - 15 Year(s)
Confidential
Mumbai, India
AR French Analyst
Gratitude Inc5 - 8 Year(s)
Confidential
Mumbai, India
CRA system Migration Testing and implementation Support
Gratitude Inc10 - 15 Year(s)
Confidential
Mumbai, India