TEAM LEADER
Gratitude IncTEAM LEADER
Job Description
Key Skills
95 candidate(s) have already applied for this Job. Apply now
Apply for TCS a top company and a brand.
This Vacancy is for TCS- Goregaon East
Responsible for maintaining discipline and absenteeism of team on the floor.
• Responsible for staff retention within the team.
• Coordination between Managers and Team Members.
• Ensure prompt and accurate service and achievement of targets.
• Responsible for Team Building & Implementation of Processes
• Team handling and Mentoring.
• Performance feedback session to be provided to agents.
• Analyze various reports including process dashboards & team performance reports.
• Should have working knowledge of AHT and WFM.
• Primary focus on achieving SLA.
• Motivating associates through effective management, career development & implementation of reporting mechanism.
• Timely Submission of Operations Review
• Preparing roster and manage shrinkage
• Conduct audits & share feedback with team members
• Monitor team performance and report on metrics
• Good analytical skills, expertise in MS Excel
Need 1 year of TL Experience on papers atleast in International Voice Process
Salary package 5 LPA to 5.5 LPA
Role
Systems Administrator
Timings
Day Shift (Permanent)
Industry
Banking / Financial Services / Broking
Work Mode
Work from office
Functional Area
Top Management
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
WFM Analyst
Gratitude Inc2 - 5 Year(s)
40 - 55 Thousand p.m
Hyderabad, India
Record to Report - Regulatory Reporting
Gratitude Inc4 - 10 Year(s)
90 - 100 Thousand p.m
Chennai, India
Team Leader for US Banking Process
Gratitude Inc1 - 3 Year(s)
30 - 50 Thousand p.m
Mumbai, India
Team Leader for US (Banking Process)
Gratitude Inc1 - 5 Year(s)
Confidential
Mumbai, India
Team Leader | US Banking Process
Gratitude Inc1 - 5 Year(s)
Confidential
Mumbai, India
Level 2 Manager and Level 3 Manager
Gratitude Inc10 - 15 Year(s)
100 - 120 Thousand p.m
Hyderabad, India
Team Leader for US Banking Process
Gratitude Inc1 - 5 Year(s)
Confidential
Mumbai, India
Blue Collar (TA) Hiring Manager
Gratitude Inc11 - 15 Year(s)
130 - 140 Thousand p.m
Pune, India
Team Leader for US Banking Process
Gratitude Inc2 - 5 Year(s)
Confidential
Navi Mumbai, India
6 - 12 Year(s)
80 - 100 Thousand p.m
Pune, India