Technical Support Subject Matter Expert (SME) – Hyderabad

Gratitude Inc

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2 months ago

Technical Support Subject Matter Expert (SME) – Hyderabad

3-4 Year(s)

Hyderabad (Manikonda, Hyderabad)

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Job Description

Key Skills

Technical Support Team Leading Training experience Adobe Photoshop, Illustrator, Premier, or After Effects or other related tools

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Knowledge Transfer & Enablement – Ability to coach agents, conduct refreshers, and simplify product knowledge into agent-friendly guidanceTCS is hiring an SME for Technical Voice Support in Hyderabad. The role requires strong product knowledge, especially in Adobe products, along with the ability to support agents through knowledge transfer, refreshers, and technical guidance. The candidate should be confident in handling advanced technical queries and explaining solutions clearly to global customers.

Must-Have Competencies

Deep Adobe Product Expertise – Strong functional knowledge of Adobe products with the ability to handle “how-to” and advanced technical queries

Minimum 3–4 Adobe products knowledge required

B1/B2-level Voice Communication – Able to explain technical concepts and “how-to” steps to global customers with confidence and structure

Good-to-Have Competencies

Training / TTT Exposure – Experience attending KT or Train-the-Trainer sessions from clients

Training & Knowledge Sharing Experience – Prior experience conducting trainings, refreshers, KT sessions, or agent coaching will be an advantage

Preferred Candidate Profile

Experience in technical support voice process

Strong troubleshooting and product guidance ability

Good coaching and mentoring skills

Strong verbal communication for international customer handling

Ability to support floor teams with process and product knowledge

Role

Team Leader -Technical

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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Isaac Love

Recruiter - Gratitude Inc

NA, nigeria

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