URGENT Joiners ! Senior Transition Manager Top MNC B.P.O./B.P.S. Mumbai
Gratitude IncURGENT Joiners ! Senior Transition Manager Top MNC B.P.O./B.P.S. Mumbai
Job Description
Key Skills
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Role/Skill: Senior Transition Manager
Location: Chennai / Delhi / Mumbai / Hyderabad
Experience: Overall 15+ years in business development / operations with 3 years+ in transitioning US Healthcare BPO functions
Band: BPO 7/8
**RESPONSIBILITY**
1. Deliver multiple transitions with on-time go-lives and zero escalations.
2. Improved leadership visibility through standardized dashboards and executive reporting.
**REQUIRED TECHNICAL SKILLS**
+ 3 years+ experience in transitioning US Healthcare BPO functions (Claims Adj, Appeals, Benefit Configuration)
**MUST HAVE**
+ Experience in transitioning US Healthcare BPO functions (Claims Adj, Appeals, Benefit Configuration)
+ Excellent Transition Management
+ Business Intelligence & Analytics
+ Stakeholder & Client Management
+ Data Visualization & Reporting
**GOOD TO HAVE**
+ Define analytics strategy, KPIs, and reporting frameworks.
*Ex TCS Employees can't apply*
*PAN and DOB are required for profile creation*
Role
Operations Manager
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Semi-Voice
Functional Area
ITES / BPO / Customer Service
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Interview Tips
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- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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