Urgent! Senior Quality Manager for Customer Support MNC BPO/BPS Mumbai

Gratitude Inc

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1 day ago

*Urgent! Senior Quality Manager for Customer Support *MNC BPO/BPS Mumbai

3-12 Year(s)

100 - 120 Thousand p.m

Mumbai

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Job Description

Key Skills

Operational Excellence black belt managing large / multiple payer accounts. US healthcare Payer functions

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Role/Skill: Senior Quality Manager
Location: Chennai / Delhi / Mumbai / Hyderabad
Experience: Overall, 12 years+ in operations with min. 3years+ as a black belt managing large / multiple payer accounts.
Band: BPO 7/8

**RESPONSIBILITY**
1. Driving high performing teams
2. Analyzing &; reporting key contractual metrices
3. Leading monthly / quarterly business reviews with the customer
4. Assisting the solutioning team with domain insights / Creating solutions for businesses
5. Business Acumen &; results driven execution

**REQUIRED TECHNICAL SKILLS**
+ Six Sigma Black Belt certification from an industry leading institute / program.

**MUST HAVE**
+ Deep domain knowledge on US healthcare Payer functions
+ Lead, mentor, and execute Lean Six Sigma Black Belt projects focused on cost reduction, productivity improvement, and quality enhancement.
+ Use DMAIC / DMADV frameworks, statistical tools, and root cause analysis to solve complex business problems.
+ Partner with cross functional teams to identify improvement opportunities and develop project charters.
+ 3+ years of experience in process improvement, operations excellence, or quality management.
+ Strong knowledge of Lean tools (VSM, 5S, Kaizen, SMED, Kanban, etc.).
+ Deep understanding of Automation, AI, industry leading technology & its implementation. Exposure to digital transformation, automation, or analytics driven improvement.

**GOOD TO HAVE**
+ Soft Skills & Leadership Strengths

*Ex TCS Employees can't apply*
*PAN and DOB are required for profile creation*

Role

Quality Manager

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Non-Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Shubham Kathalkar

Recruiter - Gratitude Inc

NA, india

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