Voice Customer Service

Gratitude Inc

906 Views

2 months ago

Voice Customer Service

1-12 Year(s)

₹ 50 - ₹ 65 Thousand p.m

Mumbai

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Job Description

Key Skills

Analytical Skills Technical Skills Problem-Solving Skills Excellent written and verbal communication skills.

124 candidate(s) have already applied for this Job. Apply now

Locations: Mumbai

Role: Customer Service Associate
Skill: International Voice
Hiring Grade: BPOZ, BPO1, BPO2, BPO3
Salary: Up to 7 LPA CTC (depending on experience and band)
Process: International Voice – Banking & Cards (US / UK / Australian Process)

Eligibility Criteria:
• Graduate and above with minimum 1 year and maximum 12 years of relevant experience in the contact center industry
• HSC candidates with minimum 18 months and maximum 10 years of relevant experience can also apply
• Experience in Banking, Travel, Healthcare, Collections, Ecommerce, Telecom, or Technical Services preferred for Pune location
• Any International Voice experience is acceptable
• Strong English communication with neutral accent
• Good computer proficiency and accurate data entry skills
• Comfortable working in a 24x7 environment aligned with US/UK/Australian shifts

Key Responsibilities:
• Handle customer interactions efficiently on a daily basis
• Ensure SLA adherence at individual and team level
• Meet and exceed performance metrics and KPIs
• Focus on customer experience, RSAT, and AHT
• Stay updated with process changes and updates
• Implement feedback and corrective actions to avoid repeat issues

Required Skills:
• Excellent verbal and written communication
• Strong customer handling and listening skills
• Analytical and technical understanding
• Ability to multitask and adapt to change
• Problem-solving and logical thinking capability

Questionnaire Link: https://myglit.com/lateral/cref/e4f7feaec0

Note: Filling out this questionnaire form is mandatory for the further recruitment process.

Role

Customer Service Executive

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Abhishek Kumar

Recruiter - Gratitude Inc

NA, india

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