Collections Quality Analyst – Order-to-Cash (OTC)
Gratitude IncCollections Quality Analyst – Order-to-Cash (OTC)
Job Description
Key Skills
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Role/Skill: Collections Quality Analyst – OTC (International Voice)
Location: Gurgaon
Experience: 1 to 3 years
Band: BPO 1/2
Collections_Quality Analyst_GGN
100% WFO and 24x7 shifts including night shifts applicable by default.
Excellent verbal and written English skills.
Good understanding of OTC Lifecycle, B2B Business
Prior experience of doing quality assessments for international voice work
Good Communication & Presentation Skills - speaking and writing skills.
Moderate Excel proficiency
Good understanding of 7 six sigma tools of quality – preparing histograms, 80/20 analysis, fish bone, call quality and transaction quality attributes.
PAN and DOB are required for profile creation
Role
Collections Executive
Timings
Night Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
Banking / Financial Services
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