Customer Support Executive – International Voice Process
Gratitude IncCustomer Support Executive – International Voice Process
Job Description
Key Skills
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Hiring: Customer Support Executive – International Voice Process (Hyderabad)
Location: Hyderabad
Experience: International Voice Process (Mandatory)
Salary: Up to ₹7 LPA
Qualification: Graduation Mandatory
⏳ Notice Period: Immediate Joiners Only
Job Responsibilities
Handle international customer interactions via voice (chat/email support experience is an added advantage).
Deliver excellent customer service by achieving First Call Resolution (FCR) wherever possible.
Resolve customer queries related to subscriptions, billing, refunds, cancellations, invoices, and account access.
Assist customers with software installation, activation, login issues, password recovery, and troubleshooting.
Provide guidance on product features, upgrades, downgrades, add-ons, and license usage.
Accurately document customer interactions in the CRM and ensure timely case follow-up.
Troubleshoot customer issues using product knowledge, documentation, and diagnostic skills.
Identify opportunities for customer retention, cross-selling, and upselling while maintaining a customer-first approach.
Meet operational KPIs and sales targets while adhering to company processes and quality standards.
Mandatory Requirements
Graduate (Mandatory).
International Voice Process experience (Mandatory).
Excellent verbal and written English communication skills (B2/C1 level preferred).
Experience in cross-selling and upselling.
Strong analytical, troubleshooting, and problem-solving skills.
Willingness to work in rotational shifts, including night shifts (Non-negotiable).
Immediate joiners only.
Salary expectation should be within ₹7 LPA.
Must be willing to work from the Hyderabad office.
Good to Have
Experience supporting SaaS products.
Knowledge of Windows, macOS, Android, and iOS troubleshooting.
Experience handling CRM tools and customer case management.
Mandatory Questionnaire
Before your profile can be considered, please complete the questionnaire using the link below.
Questionnaire Link: https://myglit.com/lateral/cref/df2106b773
Role
Customer Service Executive -Technical
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Semi-Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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