Global Payroll Delivery Lead – ADP GlobalView | @Onsite Bengaluru Leading BPO
Gratitude IncGlobal Payroll Delivery Lead – ADP GlobalView | @Onsite Bengaluru Leading BPO
Job Description
Key Skills
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Role: Global Payroll Delivery Lead – ADP GlobalView
Location: Bangalore
Experience: 14 to 18 years
Band: BPO 6/7
Salary: up to 25 LPA
Domain: End to End Core Payroll Process of Multi-countries
Skill: ADP Celegro Tool knowledge is a must
MUST HAVE
• Bachelor's degree in HR, Business Administration, or related field (or equivalent experience).
• 15+ years of experience with payroll systems, payroll processing, and/or HRIS platforms (ADP, Paychex, Deel, SAP, Workday, or similar preferred)
• Experience with ADP Global View and Celegro
• US / UK / Middle East payroll processing exposure
• Global Payroll exp (UAE, Saudi Arabia, US, Canada, LATAM, Europe, UK, APAC & ASEAN Regions)
• Experience in overseeing a mid-size payroll operations, ensuring compliance with laws and regulations while managing a team to deliver accurate and timely payroll processing.
• Payroll implementation exposure
• Transition exposure
• Excellent verbal and written communication skills; delivers engaging, informative, well thought out presentations
• Analytical abilities, strong judgement and management skills, ability to work effectively with Business, HR and IT Leaders.
• Strong critical thinking skills
GOOD TO HAVE
•Strong understanding of payroll laws, tax regulations, and compliance requirements
RESPONSIBILITIES
1 Understanding the process, ensuring efficient incident resolution and maintaining customer satisfaction by monitoring performance, balancing workloads, acting as an escalation point, and fostering a positive customer service culture
2 Playing end to end QC roles and Training other members on end to end process controls
3 Serves as the primary liaison between the teams and the customers
4 Provides or resolves risks, issues and decisions escalated to their level
5 Preparation of monthly SLA metrics, dashboards and other required reporting
Ex TCS Employees can't apply
PAN and DOB are required for profile creation
Role
Operations Manager
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Non-Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
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