Hiring: Customer Support Associate (Voice Process) | Work from Office
Gratitude IncHiring: Customer Support Associate (Voice Process) | Work from Office
Job Description
Key Skills
15 candidate(s) have already applied for this Job. Apply now
We are looking for Customer Support Associates to join a dynamic Voice Process team in Mumbai. If you have excellent communication skills, prior voice process experience, and enjoy working in a fast-paced customer service environment, we’d love to hear from you.
Work Mode: 100% Work from Office
Shift: 24x7 Rotational Shifts (including weekends)
Qualifications
* Bachelor’s degree is preferred
* Prior experience in a voice process or customer service role is preferred
* Excellent verbal and written communication skills
* Strong facilitation and interpersonal skills
* Ability to work effectively in a fast-paced environment with shifting priorities and multiple deadlines
* Good coordination and problem-solving skills
* Proficient in Microsoft Office and basic reporting
* Willing to work 24x7 rotational shifts, including weekends
Key Responsibilities
* Handle inbound customer calls and provide timely resolutions
* Meet project SLAs and performance targets
* Coordinate with Sales, Accounts, Lodges, and other internal teams
* Update daily trackers and maintain accurate operational reports
* Support team productivity and collaborate effectively with team members
* Coach and assist colleagues whenever required
* Maintain healthy team dynamics and deliver excellent customer service
* Understand customer requirements and follow established processes, standards, and tools
* Coordinate with internal and external stakeholders to ensure smooth operations
Benefits
* Competitive salary package
* Career growth opportunities
* Professional learning and development
* Exposure to a dynamic customer service environment
* Collaborative and inclusive workplace
How to Apply
Interested candidates should send their updated CV.
Please provide the following information along with your application:
* Total years of customer service or voice process experience
* Current employer
* Current location
* Current CTC
* Expected CTC
* Earliest available joining date
* PAN Number
* Date of Birth
Only shortlisted candidates will be contacted.
Role
Account Manager
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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