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HR Operations Delivery Lead

Gratitude Inc
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13 hours ago

HR Operations Delivery Lead

10-15 Year(s)
Chennai
Chennai

Job Description

Key Skills

Delivery Management

124 candidate(s) have already applied for this Job. Apply now

About Role

Build your career with a leading global technology and business services organization. We are hiring an experienced HR Operations Delivery Lead to oversee large-scale HR service delivery, payroll operations, workforce administration, and strategic transformation initiatives in a shared services/BPO environment.

Qualifications

  • 10–15 years of experience in HR Operations, Payroll, Workforce Administration, or Shared Services/BPO

  • Strong experience leading large teams, including Team Leads, SMEs, and Specialists

  • Expertise in payroll operations, HR operations, workforce management, and service delivery

  • Proven experience managing SLAs, KPIs, governance models, and operational excellence

  • Strong client and vendor management with escalation handling experience

  • Experience in process transformation, transitions, and continuous improvement initiatives

  • Advanced reporting, MIS, data analysis, and dashboard management skills

  • Lean/Six Sigma knowledge (Green Belt preferred)

  • Strategic leadership, stakeholder management, and decision-making skills

Benefits

  • Salary: Up to 17 LPA (based on experience)

  • Work with one of the world's leading technology and consulting organizations

  • Opportunity to lead enterprise-scale HR operations and transformation programs

  • Career growth in a global shared services environment

Eligibility

  • PAN and DOB are mandatory for profile creation


Apply now by sending your updated CV for review. Your profile should clearly reflect all the non-negotiable requirements listed above to be considered.



Role

Account Manager

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Recruiter profile

Rabiat Abdullahi

Recruiter - Gratitude Inc

NA, nigeria

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500+ Posts

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