Service Desk
Gratitude IncService Desk
Job Description
Key Skills
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Skill: Service Desk
Relevant Experience: 5+ years
Location: Chennai/Bangalore
Grade: BPO 2/3
Salary Package: 6-9 LPA
Must Have
• Willingness to work in 24x7 rotational shifts
• Excellent written and oral communication skills for clear stakeholder interaction.
• Hands-on experience with ticketing tools such as ServiceNow and JIRA.
• Ability to manage stakeholder communication across technology and business teams.
• Basic troubleshooting skills for hardware, software, and network issues.
Good to Have
• Familiarity with ITIL processes and incident management best practices.
• Exposure to global support environments and cross-cultural communication.
• Knowledge of SLA compliance and escalation procedures.
• Experience in creating knowledge base articles and documentation.
• Customer-centric mindset with strong problem-solving abilities.
**Graduation is compulsory**
**PAN and DOB is required for Employee Profile creation**
Role
Any Other
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Functional Area
Any Other
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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