SuccessFactors & HRO Team Lead

Gratitude Inc

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3 weeks ago

SuccessFactors & HRO Team Lead

5-8 Year(s)

₹ 65 - ₹ 75 Thousand p.m

Mumbai

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Job Description

Key Skills

Documentation Problem Solving Reporting Stakeholder Management Process Mapping analytics skills Communication Skills BPO process transition continuous improvement team leadership .Service Delivery SAP SuccessFactors end-to-end implementation projects Good exposure in to escalation management HRIS/HCM, payroll support, workforce management systems Dashboard Reporting Hands-on experience with SAP HCM and Employee Central (EC) Proven Root Cause Analysis (RCA) skills People Management & Team Leadership Capability(Staffing, Engagement, Succession SIPOC

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Job Title: SuccessFactors & HRO Team Lead

Location: Mumbai

Experience: 5–8 Years

Employment Type: Full-Time

Salary: Up to ₹9 LPA

Band: BPO 3

Role Overview

TCS is hiring a SuccessFactors & HRO Team Lead to lead HR Operations and SAP SuccessFactors support activities. The role involves managing Employee Central, L2 support, SAP–SuccessFactors integration, HR process transitions, payroll support, reporting, stakeholder management, and continuous process improvement while ensuring SLA compliance and operational excellence.

Key Responsibilities

Lead HR Operations and SAP SuccessFactors support activities.
Manage L2 support issues related to SAP SuccessFactors and SAP replication.
Troubleshoot SAP–SuccessFactors integration and replication issues.
Support Employee Central and employee lifecycle management.
Manage process transitions, knowledge transfer, and stabilization activities.
Prepare process maps, SIPOC documents, RCA reports, and escalation trackers.
Perform Root Cause Analysis (RCA) and implement corrective actions.
Handle escalations and ensure timely issue resolution.
Generate SAP and SuccessFactors reports and dashboards.
Coordinate with HR, Payroll, IT, and Business stakeholders.
Support payroll validation and HR data management.
Drive continuous improvement initiatives and ensure SLA compliance.

Required Skills & Qualifications

5–8 years of HR Operations experience.
SAP SuccessFactors Employee Central.
HR Operations.
Employee Central.
L2 Support.
SAP–SuccessFactors Integration.
SAP Reporting.
Process Transition.
Payroll Operations.
Process Mapping.
SIPOC.
Root Cause Analysis (RCA).
Escalation Management.
Stakeholder Management.
Strong analytical and communication skills.

Preferred Skills

SAP SuccessFactors Employee Central Certification
HR Shared Services
HRIS
Payroll Validation
HR Systems Integration
Continuous Improvement
Dashboard Reporting

Important Notes

Ex-TCS employees are not eligible to apply.

PAN Card and Date of Birth (DOB) are mandatory for profile creation.

Application Process

To proceed with your application, please complete the AI Assessment using the link below.

Assessment Link: https://myglit.com/lateral/cref/0ae1382ffd

Role

Human Resources Manager

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

Human Resources

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Piyush Rathi

Recruiter - Gratitude Inc

NA, india

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