TEAM LEADER
Gratitude IncTEAM LEADER
Job Description
Key Skills
145 candidate(s) have already applied for this Job. Apply now
Apply for TCS a top company and a brand.
This Vacancy is for TCS- Goregaon East
Responsible for maintaining discipline and absenteeism of team on the floor.
• Responsible for staff retention within the team.
• Coordination between Managers and Team Members.
• Ensure prompt and accurate service and achievement of targets.
• Responsible for Team Building & Implementation of Processes
• Team handling and Mentoring.
• Performance feedback session to be provided to agents.
• Analyze various reports including process dashboards & team performance reports.
• Should have working knowledge of AHT and WFM.
• Primary focus on achieving SLA.
• Motivating associates through effective management, career development & implementation of reporting mechanism.
• Timely Submission of Operations Review
• Preparing roster and manage shrinkage
• Conduct audits & share feedback with team members
• Monitor team performance and report on metrics
• Good analytical skills, expertise in MS Excel
Need 1 year of TL Experience on papers atleast in International Voice Process
Salary package 5 LPA to 5.5 LPA
Role
Systems Administrator
Timings
Day Shift (Permanent)
Industry
Banking / Financial Services / Broking
Work Mode
Work from office
Functional Area
Top Management
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
Team Leader | International Sales/Retention/Collections
Gratitude Inc3 - 5 Year(s)
Confidential
Mumbai, India
Appointment setter (Interview Scheduling Specialist)
Gratitude Inc4 - 8 Year(s)
₹ 70 - ₹ 90 Thousand p.m
Mumbai, India
2 - 4 Year(s)
Confidential
Noida, India
1 - 3 Year(s)
Confidential
Thane, India
F&A Team Leader
Gratitude Inc1 - 3 Year(s)
₹ 10 - ₹ 12 Lacs p.m
Kolkata, India
F&A Team Leader
Gratitude Inc1 - 3 Year(s)
₹ 80 - ₹ 90 Thousand p.m
Kolkata, India
F&A Team Leader
Gratitude Inc1 - 3 Year(s)
Confidential
Kolkata, India
Team Leader – US Life Insurance | Mumbai
Gratitude Inc6 - 8 Year(s)
Confidential
Mumbai, India
SME - CA/CFA
Gratitude Inc7 - 10 Year(s)
Confidential
Kolkata, India
3 - 5 Year(s)
Confidential
Chennai, India