Team Leader - US Life Insurance Agency Management

Gratitude Inc

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1 month ago

Team Leader - US Life Insurance Agency Management

6-8 Year(s)

₹ 9 - ₹ 11 Lacs p.m

Mumbai

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Job Description

Key Skills

2 years experience in US Life Insurance Agency Management / servicing preferred Ability to type 40-60 words per minute for chat and email functions

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Job Description

- >2 years experience in US Life Insurance Agency Management / servicing preferred

- Fluent speaking and writing skills in English language

- Ability to type 40-60 words per minute for chat and email functions

- Workload planning distribution

- Handle day to day escalations

- Drive process improvement initiatives

- Willing to take calls/chats not just for escalations and volume management but few hrs a week to stay updated on operating model

- Monitor performance & drive internal reviews with team

- 6 - 8 years experience (with atleast 2 years in a people management role) with strong understanding of Insurance contact centers/Voice / Blended Operations

- Project management skills

- Proven ability to lead teams towards common goals with aggressive timelines

- Problem solving skills

- Experience in handling operations and intertactions with US client stakeholders

- Flexibility to work in blended processes across chat, voice and back office functions

- Open to work primarily in US night shifts (flexible for 24x7) with rotational week off

PAN and DOB are required for profile creation

Role

Team Leader

Timings

US-Type Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

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