Team Member
Gratitude IncTeam Member
Job Description
Key Skills
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1) Team Member – Spanish
Location: Gurgaon
Language Required: Spanish
Experience: 1–3 Years
Band: BPO 1/2
Salary: 6–7 LPA
Job Requirements:
• 100% WFO and 24x7 shifts including night shifts applicable by default
• Excellent verbal and written Spanish & English communication skills
• Prior International Voice experience – B2B/B2C Collections
• Calling for payment on overdue invoices for buckets in scope
• Account maintenance and payment query handling
• Coordination with billing, originations, and other teams
• Payment application and dispute handling
• Invoice reconciliation – Credit rebills, invoice splitting, PO change, adjustments as per scope
• Basic Excel reporting and analysis
• Daily task management as per TCS activities
2) Spanish Language Specialist – Cards Operations (Disputes & Collections)
Location: Mumbai (Powai)
Language Required: Spanish
Experience: Up to 10 Years
Band: BPO 2/3/4
Salary: Up to 12 LPA
Job Requirements:
• Good analytical thinking and client communication
• Strong knowledge of MS Office tools
• MIS reporting experience
• Good interpersonal and presentation skills
• Ability to meet stringent client deliverables
• Knowledge of Cards Operations – Disputes & Collections
• Strong written and verbal Spanish language skills
Graduation is mandatory
Ex-TCS employees can't apply
🪪 PAN & DOB are required for profile creation
Questionnaire Link: https://myglit.com/lateral/cref/72e7c5dc7b
Note: Filling out this questionnaire form is mandatory for the further recruitment process.
Role
Spanish Language Expert
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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