Urgent!! Queue Manager

Gratitude Inc

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1 week ago

Urgent!! Queue Manager

1-4 Year(s)

45 - 75 Thousand p.m

Indore

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Job Description

Key Skills

Strong Communication Skills (Verbal and Written)) Google Workspace Workflow Adherence Services SLA & KPI Adherence

63 candidate(s) have already applied for this Job. Apply now

Location: Chennai/Indore
Service: Workflow Adherence Services

24/7 Coverage: Yes

Minimum relevant experience: 1 year

Google product experience: Not required

Google certification: Not required

Responsibilities

Manage transfer of cases between teams and regions

Monitor dashboards and KPIs in real time

Coordinate workload balancing across queues and teams

Ensure SLA adherence through queue management

Analyze historical and real-time queue data

Generate reports on case volume, wait times, assignment efficiency

Give insights and recommendations on queue performance

Coordinate with team leads/members on assignments and queue issues

Support communication during peak periods or surges.

Skills

Case flow optimization

Dashboard/KPI monitoring

Reassigning cases and balancing workload

Handling high-volume case routing

Identifying bottlenecks quickly

Strong communication across teams/regions

**Ex/ Former TCS Employees cannot apply**

Role

Customer Delivery Manager

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Shubham Kathalkar

Recruiter - Gratitude Inc

NA, india

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