VOD Team Member
Gratitude IncVOD Team Member
Job Description
Key Skills
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VOD Team Member
Location: Bangalore
Experience: 1–3 Years
Band: BPO 2/3
Salary: Up to ₹9 LPA
Work Mode: Work From Office
Shift: 9:00 PM – 6:00 AM IST | Permanent Night Shift
About the Role
We are looking for a VOD Team Member to join our operations team in Bangalore. The role involves handling metadata-related requests, triaging daily tickets, coordinating with internal and external stakeholders, maintaining SLA adherence, and supporting new partner onboarding activities.
This is a BPO/Operations role and not an IT role.
Key Responsibilities
Manage metadata requests as the primary workflow and get cross-trained on two additional workflows.
Identify unique IDs in third-party databases based on partner metadata.
Handle and triage daily tickets according to defined processes and instructions.
Communicate effectively with internal teams, vendors, providers, and stakeholders.
Seek clarifications through email wherever required. Calls are not permitted for this process.
Prepare QA data during new partner onboarding.
Submit daily and weekly operational reports.
Monitor operations and ensure adherence to defined SLAs.
Handle escalations and coordinate with relevant teams for resolution.
Support the Team Lead with cross-utilization across workflows.
Suggest workflow improvements based on practical implementation.
Required Skills & Qualifications
Graduate in any discipline.
1–3 years of experience, preferably in BPO/Operations.
Strong written and verbal communication skills.
Good analytical and decision-making abilities.
Good presentation skills.
Strong computer skills.
Process-oriented approach with strong attention to detail.
Quick learner and adaptable to changing workflows.
Ability to work independently as well as collaboratively in a team.
Ability to deliver results within defined timelines.
Experience dealing with internal/external customers is preferred.
Important Details
Permanent night shift: 9:00 PM – 6:00 AM IST.
Work From Office is mandatory.
Candidates should be comfortable working with US-based teams and stakeholders.
This is a BPO process, not an IT role.
Ex-TCS employees are not eligible to apply.
PAN and Date of Birth (DOB) will be required for profile creation.
Questionnaire
Please complete the questionnaire using the link below as part of the application process:
Questionnaire Link: https://myglit.com/lateral/cref/53843405b6
Role
Process Associate
Timings
Night Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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