Customer Service Advisor - Cantonese Speaker DOJ 12th Aug (Immediate Joiner)
Gratitude IncCustomer Service Advisor - Cantonese Speaker DOJ 12th Aug (Immediate Joiner)
Job Description
Key Skills
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Job Title - Customer Service Advisor (Cantonese)
DOJ - 12th Aug Immediate Joiner.
Shifts - 9am to 9pm (Rotational Day Shifts)
Account - Chat Support for Airlines process.
Location - KL
Salary - 3900MYR
Languages -Must be Cantonese and English speaker
Eligibility - 4 years strong CS experience in BPO Industry, Airline/Booking experience is a plus.
Duties and Responsibilities
The Reservation and Ticketing team are responsible for ensuring support, relating to client,
travel agents and passenger’s inquiries via inbound calls.
• Answer incoming calls in a timely manner
• Identify customers’ needs, clarify information, research every issue and provide
solutions and/or alternatives
• Build sustainable relationships and engage customers by taking the extra mile
• Keep the customer’s privacy and protect customer information
• Meet personal/team qualitative and quantitative targets
• Handle simple to difficult inquiries in a given span of time
• Manage different types of callers in a given span of time
• Achieve the given metrics in accordance to the center’s commitment to client
• Manage and resolve customer complaints
• Identify and escalate issues to supervisors
• Provide accurate information and excellent customer service
• Research required information using available resources
• Research, identify, and resolve customer complaints using applicable resources
• Process request according to customer’s preference on time
• Route calls to appropriate resources
• Document all call information according to standard operating procedures
• Recognize, document, and alert the management team of trends in customer calls
• Follow up customer calls where necessary
• Complete call logs and report
Role
Customer Care Officer
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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