Customer Service Advisor(Content Moderation Only Japanese,Taiwanese,Cantonese)

Gratitude Inc

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2 months ago

Customer Service Advisor(Content Moderation Only Japanese,Taiwanese,Cantonese)

1-3 Year(s)

2 - 10 Thousand p.m

Kuala Lumpur

Job Description

Key Skills

Japanese language Analytical Skills Must be fluent in speaking both Mandarin and English b2 English

1 candidate(s) have already applied for this Job. Apply now

Job Title: (CRM - Content Review Management)

Work Location: Kuala Lumpur

Education - Bachelor’s Degree/Diploma with Minimum B2 English proficiency.

Salary Japanese - Basic 9000 + KPI Allowance max up to RM300 + Night shift allowance max up to RM300. DOJ 9th Sep

Salary Taiwanese - Basic 8500 + KPI Allowance max up to RM300 + Night shift allowance max up to RM300 DOJ 30th Sep

Salary Cantonese - Basic 6500 + KPI Allowance max up to RM300 + Night shift allowance max up to RM300 DOJ 30th Sep

Job Details and Requirements:

Roles & Responsibilities –

 Reviewing Online Videos//Content/Complaints/Legal Notices received from the end

customer on any incorrect decisions taken related to their copyright work/material

 Reviewing/updating contents on a popular social media platform

 Audit of content received and sharing for Social Media Upload

Generic & Behavioral Skills –

 Proficiency in Native Language (Read/Speak)

 Good command over verbal & written English language

 Prior work experience in a LPO/Regulatory work , Social Media platforms is a plus

 Awareness of current affairs and events in the respective markets/countries

 Mature & analytical

 High on teamwork and engagement

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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