Customer Service Executive (E-Hailing & Delivery Project Malaysia Market)

Gratitude Inc

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4 weeks ago

Customer Service Executive (E-Hailing & Delivery Project Malaysia Market)

1-3 Year(s)

Johor (Johor Bahru)

Job Description

Key Skills

Customer Service Bahasa english

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Job Title : Customer Service Executive (E-Hailing & Delivery Project Malaysia Market)

Working Shift: 24 Hours Rotational (Compulsory working on Public Holidays and Weekends)
Working days: 6
Shuttle service provided: Yes
Typing Score: Typing Speed 25, Accuracy 100%, Net Speed 25
Location: Johor Bahru

Qualifications:
Education: Completed with SPM, UEC, ICGSE certificate
Language: Bahasa & English (Read, Write & Speak)

Job Description:
-Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedback and other raising issue related to the company’s products
-Exceeding customer expectation in terms of customer service & accurate information.
-Working in a team to achieve the required KPI elements and SLA.

Interview mode: Walk in / Online

Role

Customer Service Executive

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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Jane E Nwafor

Recruiter - Gratitude Inc

NA, nigeria

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