Customer Service Executive (English Speakers) E-Hailing Singapore Market
Gratitude IncCustomer Service Executive (English Speakers) E-Hailing Singapore Market
Job Description
Key Skills
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Job Title: Customer Service Executive (E-Hailing Singapore Market), local Malaysians only
Qualification: Completed with SPM, UEC, and ICGSE certificate
Language: English Speaking (Read, Write & Speak)
Salary - 2100 MYR Basic + Allowance 700 MYR
Location - Johor Bahru (Onsite)
Job Description:
-Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedback and other issues raised related to the company's products
-Exceeding customer expectations in terms of customer service & accurate information.
-Working in a team to achieve the required KPI elements and SLA.
Working days- 6
Shuttle service provided- Yes
Typing Score-Typing Speed 25, Accuracy 100%, Net Speed 25
Working Shift - 24 Hours Rotational
(Compulsory working on Public Holidays and Weekends)
Interview mode- Walk in
PRESCREENING NOTES:
Completed with SPM, UEC, and ICGSE certificates:
Years of Experience in Customer Service with international accounts:
English Language Proficiency:
Nationality:
Current Location:
Willing to work onsite in Johor Bahru:
Willing to work 24-hour rotational and 6 days a week:
Current/Last salary:
Good with 2100 MYR + 700 MYR allowance?
Please respond to the Screening notes, too.
Role
Customer Service Executive
Timings
Flexible (Contract To Hire)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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